
Warranty Information
Technical Supportability
Phone Support--No,
Yes (limited hours),
Yes (24 hours)
Web Support--No,
Yes (limited hours),
Yes (24 hours)
E-Mail
Support
Listserv
and/or
Usergroup
Online
Training
Onsite
Training
Other (Please List)
Length of Product
Warranty
Parts Parts & Labor
Parts, and In-Field/On-Site
Labor
Advantage Home Telehealth
www.Advtelehealth.com
Yes (limited hours) Yes (limited hours) Yes Yes Yes Yes N/A Manufacturer Warranty Yes Yes Yes
AFrame Digital, MobileCare Monitor
www.aframedigital.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes
Web-based audio/
video conferencing and
videos
Term of Contract Yes Yes Yes
Ambio Health
www.ambiohealth.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes N/A 1 year Yes Yes N/A
American TeleCare, Inc.
www.americantelecare.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A
1 year or the length of the
contract for the rental
program
Yes Yes No
Beacon® by HealthInterlink
www.healthinterlink.com
Yes (limited hours) No Yes No Yes Yes N/A 90 days - 36 mos. N/A N/A N/A
Biosign/Healthanywhere
www.biosign.com
Yes (limited hours) Yes (24 hours) Yes No Yes Yes N/A 1 year Yes No No
Cardiocom - Commander FLEX
www.cardiocom.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A Yes No
Cardiocom - Link View
www.cardiocom.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A Yes No
Cardiocom - NetResponse
www.cardiocom.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A Yes No
Cardiocom - TeleResponse
www.cardiocom.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A Yes No
Cardiocom - Telescale
www.cardiocom.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Term of Contract N/A Yes No
CJPS Medical Systems VitalPoint HOME
www.CJPS.com
Yes (limited hours) Yes (limited hours) Yes No Yes Yes
Web-based audio/
video conferencing and
videos
1 year (5-Year and 10-
Year extended warranty
available)
N/A N/A Yes
Connected for Life
sm
www.familyhealthnetwork.com
Yes (limited hours) Yes (24 hours) Yes No Yes Yes N/A Manufacturer Warranty Yes N/A N/A
Critical Signal Technologies
www.criticalsignaltechnologies.com
Yes (24 hours) Yes (limited hours) Yes No Yes Yes N/A Manufacturer Warranty N/A Yes N/A
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